SPEED OF SERVICE

Drive-Thru Speed of Service (SOS) Software

Know exactly when your drive-thru is winning or losing. Zairo scores every 15-minute interval against your SOS target and tells you the one hour to fix today.

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15-Minute Scoring

Win or Loss on Every Interval

Speed of service (SOS) measures how quickly your drive-thru serves each car. Zairo scores every 15-minute interval as a win or a loss against your target and rolls it up by day part, so you can see precisely when service slips.

  • Per-interval scoring — every 15 minutes graded against target
  • Day-part breakdown — breakfast, lunch, afternoon, dinner, late
  • Win-rate trends day over day and store over store
Find the Weak Hour

Pinpoint and Fix Your Slowest Hour

Zairo doesn't just report SOS — it finds the single weakest hour of your day and gives a specific recommendation to fix it, then alerts you the moment service misses target by a meaningful margin.

  • Weakest-hour detection with a concrete fix to run today
  • Critical SMS alerts when SOS misses target by 10% or more
  • Bilingual EN/ES alerts for your whole team
In Every Brief

SOS In Your Daily Report

SOS lives inside Zairo's daily AI brief and operator portal alongside sales, labor, and food cost — so speed of service is part of the same conversation as everything else that drives the shift.

  • Daily brief highlights SOS wins, losses, and the focus hour
  • Area-leader view compares SOS across every location
  • Works from Square or a forwarded report — see Square reporting
FAQ

Common Questions

What is drive-thru speed of service (SOS)?
Speed of service is how fast your drive-thru serves each car, usually measured as average seconds per car or a win rate against a target time. It's one of the most important levers for throughput and sales in a QSR.
How does Zairo measure SOS?
Zairo scores every 15-minute interval as a win or loss against your SOS target, then breaks performance down by day part and identifies your weakest hour with a specific recommendation to fix it.
Can I see SOS by day part and hour?
Yes. Zairo reports SOS per 15-minute interval and rolls it up by day part (breakfast, lunch, afternoon, dinner, late), and it pinpoints the single weakest hour of the day.
Do I get alerted when SOS misses target?
Yes. Zairo fires a critical SMS alert the moment speed of service misses target by 10% or more, so a manager can react during the shift rather than reading about it the next day.

Ready to put Zairo to work?

Tell us how many stores you run and we will walk you through it — we connect Square or your report feed for you, and your first AI brief follows automatically.

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